Operations Coordinator

Ellis Brooklyn is an award-winning, sustainable fragrance brand. Since 2015, we've been creating fine fragrances from a different perspective, focusing on quality ingredients and a modern approach to our everyday fragrances.

The Operations Coordinator is responsible for supporting the day-to-day management of customer orders (both DTC and Retailer/Wholesale) and related operational activities. This role works cross-functionally with internal departments including Sales, Marketing, and Warehouse to ensure accurate order processing, timely fulfillment, and effective issue resolution. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining operational accuracy and supporting overall business objectives.

The Operations Coordinator will report to the VP of Operations.

• Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
• Coordinate with Sales, Marketing, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
• Monitor order status and ensure timely execution.
• Maintain accurate order records within order management systems.
• Maintain and manage master data, ensuring information is accurate, complete, and up to date.
• Assist with order prioritization based on operational and business needs.
• Maintain and update order tracking reports and system data.
• Assist with resolving chargebacks, deductions, order discrepancies, and shipment issues.
• Process returns and maintain related documentation and system updates.
• Generate reports related to order activity, fulfillment performance, and operational metrics.
• Participate in process improvement initiatives to increase efficiency and accuracy.
• Communicate order confirmations, changes, and shipment updates to internal and external stakeholders.
• Ensure compliance with retailer routing guides and internal processes.
• Partner with Sales, Marketing and Supply Chain teams on Value Added Services.
• Perform additional duties and special projects as assigned.
• Lead customer service and work with DTC/Tiktok Shop/Amazon team on any customer service issues

• 2+ years of experience in operations, sales, or a related field.
• Proficiency in Microsoft Excel, reporting, and data analysis.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills with the ability to work effectively across multiple departments.
• Ability to work independently, exercise sound judgment, and elevate issues appropriately.
• Familiarity with EDI and retailer compliance requirements preferred.
• Experience working with Netsuite, Shopify, and/or Order Management Systems (OMS) preferred.

The anticipated compensation range for this position is $60,000 - $75,000, based on qualifications, experience, skill set, and other business-related factors. This position may also be eligible for bonus compensation and additional company benefits.

• Medical, dental, and vision insurance
• 401(k) plan
• Paid company holidays
• Summer Fridays
• Employee discounts and additional company perks

Ellis Brooklyn is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.