Business Analyst – Government & Regulatory Programs – Stamford, CT (Hybrid

Business Analyst – Government & Regulatory Programs – Stamford, CT (Hybrid)
Job Description

Business Analyst – Government & Regulatory Programs

Location:

Stamford, CT (Hybrid)
Duration:
Long Term

Position Overview:

• We are seeking a Business Analyst – Government & Regulatory Programs to translate government and regulatory requirements into practical, customer-facing and agent-facing business solutions.
• The ideal candidate will have strong telecommunications or cable industry experience and understand how regulatory requirements impact customers, customer service agents, business operations, and technology systems.
• This role requires someone who can think outside the box, simplify complex regulations, and translate them into clear business requirements, customer journeys, agent workflows, and technology solutions.

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Translate regulatory and compliance requirements into clear business and functional requirements.
• Partner with Legal, Regulatory, Product, Operations, UX, and Technology teams.
• Gather, document, and validate requirements for customer-facing and agent-facing systems.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX teams to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile/Scrum development cycles.
• Support solution design and implementation discussions.
• Identify opportunities to simplify processes and reduce operational complexity while maintaining compliance.
• Support User Acceptance Testing (UAT).
• Validate that implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.
• Use AI tools such as Microsoft Copilot and Claude to support requirements gathering, analysis, documentation, and business analysis activities.

• Bachelor's degree in Business, Information Systems, Communications, or a related field.
• 3+ years of Business Analysis experience.
• Telecommunications or cable industry experience strongly preferred.
• Experience gathering and documenting business and functional requirements.
• Experience working within Agile/Scrum environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience facilitating meetings and requirements workshops with cross-functional teams.
• Ability to manage multiple initiatives simultaneously.
• Strong ability to translate complex business or regulatory requirements into actionable solutions.

• Experience supporting regulatory or compliance initiatives.
• Experience with FCC regulations or other federal/state regulatory requirements.
• Knowledge of Customer Experience (CX) principles.
• Experience designing agent workflows, customer journeys, and operational processes.
• Experience working with Legal, Regulatory, Compliance, Product, Operations, UX, and Technology teams.
• Familiarity with privacy requirements and accessibility standards.
• Experience with JIRA and Confluence.
• Experience writing user stories and acceptance criteria.
• Experience supporting UAT.
• CBAP, CCBA, or Agile certifications preferred.
• Hands-on experience using Microsoft Copilot and Claude/Generative AI for requirements gathering and business analysis.

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