Order Management Specialist

Join to apply for the Order Management Specialist role at Beiersdorf

Join to apply for the Order Management Specialist role at Beiersdorf

Direct message the job poster from Beiersdorf

We care for skin. We care for our people.

It all started with a pharmacist and a dream almost 140 years ago. Today, Beiersdorf is a global company with iconic brands — Coppertone, Aquaphor, Eucerin and NIVEA — focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries — making people feel comfortable in their own skin.

At Beiersdorf, we care beyond skin. We care for people — our employees, our customers, our consumers and our communities — and our planet. We know that diversity of thought, backgrounds, experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced, sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better, you feel better.

A welcoming workplace that offers personal and professional growth for all individuals.

At Beiersdorf, you’ll find:

• A welcoming workplace that values diversity, inclusion and belonging where every team member feels valued, respected, and supported
• Flexible teams that enjoy a challenge and the ability to make an impact
• A dynamic community of life-long learners that values individual skills, and a growth mindset as well as hard skills and established expertise
• A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow
• A culture that lives by its core values of care, trust, simplicity, and courage

Unique benefits that consider the whole person.

We understand that you have a life outside of work, and we support you with unique benefits including:

• Generous and flexible PTO policy
• Comprehensive Wellness and Benefits program
• Cash Balance Plan (similar to a pension)
• Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues
• Dynamic work model – hybrid (at least 3 days on-site)

Experience, skills and competencies that lend themselves to this role:

We know that experience comes in all forms. We are looking for individuals who bring new and diverse skills to the team.

OVERVIEW:

Ensure Beiersdorf can provide operational & strategic service to our customers in US & Canada and develop a partnership with them that meet their needs in terms of quality, accuracy and reliability.

Customer Supply Chain performance for North America:

• Support a 2 DC order management operation to ensure orders are sent to the DC in a timely manner to meet the on-time and fill rate requirements (OTIF
  - On time & In Full) of the customer & follow up as necessary with customers or internal departments to ensure orders are shipped on time and complete
• Analyze & improve order efficiency- minimize order touches due to pricing issues, incorrect UPC ordering, etc. Become an SAP expert to fully leverage the system to automate & propose process changes to support order efficiency/optimization.
• Collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies.
• Responsible for communicating to internal & external organization on the backorders for the customer orders including the root cause of the backorder & when inventory will become available. Must also collaborate with the planning & the sales team to prioritize inventory to customers during bottleneck situations.
• Serve as a single point of contact for all service level related order cuts & non-service level related order cuts.
• Analyze & improve service level discrepancies between BDF reporting and the customer using an internal Service Level Management tool (SLM 2.0).
• Provide 24-48 hour response time to customer/broker requests via the Customer Service Department mailbox or Customer service phone line, including dispositions, carrier return authorizations, shipping information and manual order entry and other supply chain related requests.
• Analyze trends for customer returns, create…