Trainee Customer Service Adviser - Motor and Personal inc High Net Worth

Role:
Trainee Customer Service Adviser – Motor and Personal inc High Net Worth (Permanent Contract)

Location:

Stamford – 37.5 hours per week, Monday to Friday 9.00am – 5.15pm

Comprehensive on‑going training and development.

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service while ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

We are looking for a Trainee Customer Service Adviser to join our friendly and supportive team in Stamford. No previous insurance experience is required – we provide full training and ongoing development to help you build a successful career. This is an excellent opportunity if you are looking to start your career in customer service, sales, or financial services.

• Manage inbound customer enquiries and deliver a high‑quality, professional service
• Generate and convert new business opportunities through effective questioning and rapport‑building
• Actively promote and sell insurance products, contributing to individual and team targets
• Build and maintain long‑term client relationships
• Identify cross‑selling opportunities across the NFU Mutual product range
• Support customers with policy changes, renewals and queries
• Process financial transactions accurately and efficiently

• A strong interest in sales, customer service or financial services
• Excellent communication and interpersonal skills
• Confidence handling conversations both in person and over the phone
• A proactive, target‑driven mindset
• Strong organisational skills and attention to detail
• The ability to learn quickly and apply knowledge in a commercial environment
• Competency with IT systems

• Competitive salary
• Performance‑related bonus scheme linked to new business
• Pension contributions
• 23 days annual leave plus bank holidays
• Additional 2 days leave over Christmas (outside standard entitlement)
• Long‑service holiday increases
• Structured training programme and ongoing professional development
• Clear progression opportunities within a growing agency

Please apply with CV and covering letter to:
Xoe Wailes,

Closing date for all applications: 01st July 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.