Acura Service Advisor

Service Advisor Position

Busy Acura dealership seeking a self motivated, process driven individual to enhance our service team. Must have automotive service advisor and client relations experience.

As a Service Advisor, you will own our customer's experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Contacting clients to setup maintenance and warranty repairs.

Benefits:

• 401k
• Full Medical
• Dental Insurance
• Vacation Time
• Holiday Pay
• Sick Pay
• Aggressive Compensation Plan
• Employee Discounts

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.