Customer Care Representative

Overview

Reporting into the Customer Service Manager, we are looking for an entry level candidate with an interest in customer service who will embrace the vineyard vines lifestyle. The ideal Customer Care Representative will be an enthusiastic member of a high‑energy team with an eye for detail and the ability to multitask in a fast‑paced environment. They will maintain relationships with customers and demonstrate strong communication skills.

• Communicate with customers via phone, email, and in person regarding online/phone orders, issues, and experiences.
• Resolve customer complaints via phone, email, mail, or social media.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Open customer accounts by recording account information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Assist with placement of orders, refunds, or exchanges.
• Understand and implement exceptional customer experiences with each personal interaction.
• Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador.
• Assist other departments with a multitude of projects on an as‑needed basis.

• A Bachelor’s degree is preferred but not required; experience in Sales, Marketing, or Communications is ideal.
• Ability to learn multiple systems quickly.
• Ability to multitask and listen.
• Phone and people skills are a must, along with strong written and verbal skills.
• Self‑motivated with good organizational skills, strong attention to detail, and excellent follow‑through.
• Strong knowledge of vineyard vines products.
• Aptness for problem solving.
• Willingness to be a team player and enjoy working in a group towards common goals and work in a fast‑paced environment.

• We have a fun‑spirited entrepreneurial culture filled with truly "good" people.
• We offer a generous employee discount.
• We offer a competitive salary package, 401‑K, commuter benefits, paid‑family leave, health savings, flex spending accounts, life & disability insurance.
• We have an onsite gym as well as financial wellness programs.
• We offer two summer Fridays to take off in addition to a competitive vacation policy and holiday calendar.