Customer Service Representative Stamford, CT

Customer Service Representative

We are looking for a Customer Service Representative to support a retail furniture operation in Stamford, Connecticut. This is a Contract position focused on delivering a positive customer experience through detail-oriented call handling, accurate order support, and timely issue resolution. The ideal candidate is comfortable working in a fast-paced call center environment and can communicate clearly with customers while managing service requests efficiently.

Responsibilities:

• Respond to incoming customer calls with empathy and a solutions-focused approach.
• Assist customers with product questions, order updates, delivery inquiries, and general service-related concerns.
• Enter and update customer orders accurately while maintaining careful attention to detail.
• Place outbound calls as needed to confirm information, provide follow-up, or resolve outstanding service matters.
• Document customer interactions thoroughly to ensure accurate records and smooth handoffs when needed.
• Work across service channels to address issues promptly and help maintain a high level of customer satisfaction.
• Escalate complex concerns appropriately while staying engaged in the resolution process.
• Support operational changes or workflow updates as required, including adjustments tied to service processes and systems.