Specialist, Customer Service Operations

About the Role

We're looking for a customer‑first, solution‑oriented Customer Service Specialist to manage and resolve customer and seller concerns across multiple accounts. You'll be the voice of our brand when things go wrong — and the reason customers come back.

This role requires professionalism, speed, and creative thinking. You won't be managing a single account; you'll carry fractional ownership across three to five accounts simultaneously, balancing competing priorities while maintaining a high standard of communication at every touchpoint.

If you're passionate about making things right, building a strong reputation, and growing a career in the fast‑moving live streaming and luxury resale industry, this is a great place to start.

• Respond to customer and seller inquiries promptly, professionally, and in line with brand communication standards
• Manage and resolve concerns across three to five accounts with a high degree of organization and ownership
• Meet and maintain SLAs for response time and issue resolution
• Identify creative solutions to de‑escalate issues and prevent recurring complaints
• Track open requests and ensure nothing falls through the cracks
• Send regular updates to management and key stakeholders on the status of active customer service requests
• Flag patterns, recurring issues, or emerging escalations before they become larger problems
• Continuously look for ways to improve the customer experience across all accounts

• Excellent written communication — professional, clear, and on‑brand in every interaction
• Strong organizational skills with the ability to juggle multiple accounts and open cases simultaneously
• Solution‑oriented mindset; you look for fixes, not just acknowledgments
• Detail‑oriented and thorough — no customer concern too small to document properly
• Comfortable working against SLAs and tracking your own performance
• Proactive communicator who keeps stakeholders informed without being prompted
• Calm and professional under pressure, especially during escalations

• Experience in customer service, client relations, or account management
• Familiarity with e-commerce platforms, live selling, or resale marketplaces
• Exposure to CRM tools, helpdesk software, or ticketing systems
• Interest in luxury goods, fashion, or the live streaming space

Full‑time employees are eligible for health insurance, dental insurance, 401(k), and more. Relocation assistance is not available at this time.