Ecommerce Customer Service Lead - Own Customer Experience
Job in
Stamford, Fairfield County, Connecticut, 06925, USA
Listed on 2026-07-31
Listing for:
NICOBLU
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Nico Blu is seeking a full-time Ecommerce Customer Service Lead based in Connecticut to own all customer communication across phone, email and chat. You will be the primary contact and sole accountable owner of the customer service function, delivering thoughtful, brand-aligned service with meticulous attention to detail.
The role is hands-on and autonomous, requiring Shopify experience, calm handling of inquiries, and the ability to improve processes.
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