Night Supervisor

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

This role will encompass the following responsibilities:

• Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues.
• Support Operations team by taking preventive action to mitigate company damages
• Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.
• Conduct customer service surveys.
• Forward customer complaints to proper Directors and/or Operations Managers.
• Follow up on customer complaint’s/request, status with clients, Directors, Managers, or Supervisors.
• Update and maintain MSDS (Material Safety Data Sheets).
• Maintain and follow up on all Radios, Equipment and transportation repairs.
• When needed will assist Operations Manager with e-mails, follow-ups, and letters.
• Assist with other duties and projects as assigned.

• Two to three years’ experience in customer service, medical facilities
• Computer literate:
  Microsoft word, excel, Windows

• 75% Walking and 25% Sitting.
• Lifting up to 50 pounds

• High school or equivalent

This is a Full-Time position
2nd Shift
, Monday to Friday 6pm to 12 am
.