Aesthetic Wellness Concierge

Aesthetic Wellness Concierge

LPRG IP, LLC Stamford, Connecticut, United States

About Attune Wellness Med Spa

We’re growing and we’re excited to welcome our next Wellness Concierge!

Attune is a female-led, female-operated med spa with 20+ years of experience in the luxury spa industry. We’re deeply rooted in our communities and equally committed to building a team culture grounded in our core values:
integrity, authenticity, support, and passion
.

As both practitioners and patients ourselves, we knew the med spa industry was ready for disruption—and we’re proud to be leading that change. With nationwide locations launching in early 2024, this is an exciting time to join a brand that’s redefining the luxury wellness experience.

We’re currently looking for an experienced, client-focused Wellness Concierge to join our growing team across both our Greenwich Med Spa and Stamford flagship location
. This role is perfect for someone who thrives in a forward-facing environment, loves skincare and aesthetics, brings strong sales acumen, and is passionate about delivering an elevated, white-glove client experience.

If you’re energized by growth, community, and being part of something special from the ground up, we’d love to meet you!

As the Attune Med Spa wellness concierge, you will monitor the clinic reception area, and oversee the client’s experience through all steps of their treatment journey. Our wellness concierges practice with integrity, significance, passion, and authenticity, with every facet of their work. We immerse our concierges in the world of medical aesthetics paired with integrative wellness, to facilitate ongoing training and development, and create a space for you to grow with Attune.

To be successful in this role, you must be inherently passionate about hospitality & treating clients like family, to ensure all customers are given the ultimate Attune experience to feel and look their best. Our ideal candidate is able to smoothly run spa business operations and understands how to grow store revenue through client retention.

• Minimum 1+ year working in a reception or front desk hospitality role, preferably within a med spa, aesthetics, wellness, or luxury service environment
• Forward-facing sales enthusiast with a genuine passion for skincare, aesthetics, and wellness
• Strong sales acumen with a proven ability to educate clients, recommend services/products, and drive retail, membership, and rebooking goals
• Highly customer-service oriented
  , with a polished, professional, and welcoming demeanor
• Experience utilizing client appointment booking systems and POS checkout systems;
  hands-on experience with Zenoti strongly preferred
• Experience with retail sales, client education, and upselling—ideally within beauty and skincare
• Ability to meet U.S. employment eligibility and work requirements

• Represent the Attune values and culture at all times while maintaining deep knowledge of all clinic services, technologies, skincare products, pricing, and policies; confidently communicate this information to clients, team members, and stakeholders
• Serve as a front-facing brand ambassador
  , delivering a warm, elevated, and sales-savvy client experience from check-in to check-out
• Exhibit strong computer and technical proficiency, including Zenoti (preferred) for scheduling, client profiles, memberships, POS transactions, and reporting; support daily revenue balancing, client billing, and invoice correspondence
• Maintain meticulous, confidential, and accurate client records in compliance with HIPAA and privacy regulations
• Support retail and treatment inventory management, system updates, and data accuracy for client information storage and security
• Effectively…