Program Operations Associate -Temporary

Job Details

Location:

American Institute for Foreign Study Inc - Stamford, CT 06905

Position Type:
Temporary/Seasonal

Salary Range: $20.00 - $25.00 Hourly

Program Operations Associate (Temporary, Part-Time) – Two Openings

The AIFS Abroad division is seeking to hire two temporary, part-time Program Operations Associates to support our Program Operations team. One position will support our Customized Faculty-Led (CFL) Programs team, while the second position will support our Study Abroad Programs team. Both roles provide hands‑on experience in international education operations, participant services, billing administration, and pre‑departure program support. These positions offer an excellent opportunity for individuals interested in international education, higher education administration, study abroad programming, and student services to gain experience with a leading global education provider.

Reports To:

Director, Customized Faculty Programs

• Drafting visa, immigration, and scholarship support letters.
• Responding to participants’ pre‑departure inquiries.
• Maintaining CFL program contacts and records.
• Supporting program reporting and information management.
• Managing participant billing, payments, and refunds.

Reports To:

Manager, Study Abroad

• Coordinating and distributing pre‑departure materials.
• Reviewing course and syllabus information.
• Communicating flight information to participants.
• Supporting student visa service submissions.
• Managing participant billing, payments, and refunds.

• Update participant records in the AIFS Abroad Portal.
• Generate and review billing documentation.
• Monitor student and institutional payments.
• Process refunds and financial inquiries.
• Review participant tasks and send reminders.
• Assist with reporting and operational projects.
• Support student success throughout the pre‑departure process.

• Bachelor’s degree required.
• Minimum of one year of professional experience.
• Strong written and verbal communication skills.
• Excellent organizational and project management abilities.
• Experience in higher education, international education, or student services preferred.
• Proficiency with Microsoft Office, Teams, SharePoint, and One Drive.
• Familiarity with CRM systems, Canva, or similar tools preferred.

• Experience studying, interning, working, or living abroad.
• Strong attention to detail.
• Ability to manage multiple priorities simultaneously.
• Finance, billing, or administrative experience.

Equal Opportunity

Employer:

AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.