Technical Service Representative

Overview

Business Unit: MAES

Division:
Advanced Interconnect Solutions - Circuitry Solutions

Challenge Yourself and Impact the Future!

Mac Dermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Semiconductor Assembly Solutions - Driving innovation in semiconductor assembly processes for unparalleled reliability
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Circuit Board Assembly Solutions - Elevating circuit board assembly processes for optimal performance
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, Mac Dermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five 'Elements of our Culture' - our '5C's':
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

The position of Technical Support Representative will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using Mac Dermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self-starter that can work closely and independently with customers, the sales group, and Mac Dermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote Mac Dermid Alpha's exclusive line of products.

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis
• Troubleshoots and diagnoses equipment and/or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes
• Adheres to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using Mac Dermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer site

• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
• Six Sigma knowledge would be good but not required; company training available

We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

• Excellent written and oral communication skills. Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
• Strong track record of navigating technically through complex organizations
• Timely responses to the customer base, both in communication and on-site visits

As part of our team here, you will receive a competitive base salary and participate in a generous performance-related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays. The typical base salary range for this position is anticipated to be between $105,899 and $158,849 annually.

At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through…