Workplace Experience Coordinator

Hourly WageISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $33.00 per hour - $35.00 per hour.

Work Hours The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Key Purpose The Workplace Experience Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.

Reporting to the Workplace Experience Manager at the site, the Workplace Experience Coordinator is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Success Criteria Comply with safety rules, policies, and procedures

Clear linkage between OneISS vision and client needs

Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives

Maintain clean work area Communicate with the team, manager, co-workers, and clients professionally

Perform work assignments in a team with other employees as needed

Fill in during staff shortage

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems and the environment

Instill trust

Demonstrate outstanding organizational skills and attention to detail

Key Areas of Collaboration and Influence Realize the importance of a team working environment

Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions across all sites)
Collaborate with colleagues across the company so that information is disseminated effectively

Participate in project groups and meetings as required

Promote the OneISS Vision Transfer best practice

Use the site to promote and further develop ISSIdeal Candidate Experience High school or college degree3–5 years of customer service experience in dealing with high-touch clients

Proven track record of providing stellar support to customers

Proven ability to function successfully within a strong team environment

Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates great interpersonal skills

Can effectively communicate and relate to all levels within and outside the organization

Creates and builds positive and productive relationships

Key Accountabilities Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement

Observes our customer’s company culture, employee behavior and the environment to identify experiential needs

Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity

Recognizes people’s efforts, breaking down barriers and inspiring others

Develops relationships with colleagues and proactively gathers information on their needs to identify customer and ISS services that ensure total satisfaction

Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests

Works on community initiatives with the Workplace Experience Manager of the site, designed to develop connections between colleagues, including neighborhood introductions, event support and communications

Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement

Supports the Workplace Experience Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience

Physical Demands & Work Environment Sitting at a computer for 50% of the time Walking/inspecting the site 50% of the time

Must be able to lift…