Mortgage Loan Officer

Job Description:

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently
• Deliver a consistent, high-quality customer experience through phone, email, and text communication
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions
• Maintain active licensing, complete required education, and participate in ongoing professional development

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions
• Active NMLS Loan Originator with state licenses or a Loan Originator under a federal bank license
• Completion of the 20-hour CORE Pre-Licensing Education and passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
• Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs
• Excellent verbal communication skills and ability to build trust quickly
• Strong time management, organization, and pipeline management skills
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel)
• Associate’s or Bachelor’s degree preferred

• Competitive base pay
• Incentive compensation based on experience, performance, and location
• Equity awards based on factors such as experience, performance, and location