PT Electronic Services Representative

Adm Office Bldg
117 Prospect Street
Stamford, CT 06901, USA

• Maintains a thorough working knowledge of all department operations, equipment, systems, and applications.
• Ensures compliance to all applicable procedures, policies, rules, regulations, and laws.
• Ensures the accurate and timely completion of all assigned tasks, projects & responsibilities; i dentifies operational inefficiencies and makes recommendations for improvements.
• Adheres to all policies, procedures and regulations.
• Assists with the identification, researching, and troubleshooting of issues and makes suggestions for resolution; looks for systemic, recurring, or substantive issues and communicates to manager and/or upper management.
• Monitors channels for fraud.
  
  Stays abreast of all regulatory updates and digital banking technological changes.
• Participates in the testing, deployment, communication and training of new digital banking products and services, as well as other departmental, divisional and bank-wide initiatives.
• Receives and responds to customer inquiries via multiple channels including the bank’s Customer First Contact phone system, online banking, email, voicemail, and bank’s website channel; C ommunicates directly with and provides assistance to customers via the online and other communication channels.
• Ensures prompt, professional and accurate customer service for internal and external customers, acting as a Trusted Advisor in all interactions.
• Follows customer complaint process and escalates substantive matters as required; prepares and follows-up with related documentation and correspondence.
• Assist with daily monitoring of communication channels.
• Promotes Bank products and services; recognizes and follows through on cross sell opportunities.
• Fosters a positive environment within the department as well as throughout the organization.
• Performs all assigned tasks and operational duties related to the Electronic Services Department including all digital banking channels, debit card, credit card, online banking, P2P, online account opening, fraud monitoring, reconciliations, etc.
• Works closely with and provides operational and technical support to coworkers, the branches and Cash Management, as well as other employees and departments throughout the bank.
• Provides assistance to Deposit Operations and Wire Operations, as needed.
• Assists in all division projects and programs and initiatives as required.
• Performs other related duties as assigned.

• Completion of High School or equivalent plus 2-3 years in retail banking operations.
• Experience with digital banking products and services preferred.
• Knowledge of retail banking operations, products, and services with strong emphasis on digital banking channel.
• Proficient in the knowledge and use of computers, smartphones, tablets and related operating systems, software, applications, terminology and other technologies.
• Knowledge of wire transfer operations, branch banking operations, bookkeeping, and reporting systems.
• Ability to operate and maintain proprietary banking software systems and various office equipment.
• Understanding and practical application of applicable Federal, State laws and regulations, and network/vendor rules.
• Effective customer service, problem solving and time management skills as well as written and verbal communication skills.
• Must be highly organized, detail-oriented, and have the ability to multi-task, as well as self-motivated with the ability to work independently or as part of a team.

Wage Range: $40,664 - $49,858/hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.