Application Specialist

Remote (Preferred local to Stamford CT or Irving TX - Candidates local to Stamford CT or Irving TX would work HYBRID / be onsite a few days per week as needed).

6+ Months Contract (High possibility of extension)

On a broad scale this role is responsible for supporting the Conferences Exhibitor sales organization Enablement team on their initial deployment of , by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.

• Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.
• Identify the needs and requirements for a seamless in-app experience.
• Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our sales teams.
• Optimize the Seller/user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.
• Support effective Pendo in-app content QA and testing.
• Troubleshoot with Pendo Support Gartner colleagues to solve any issue
• Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.
• Identify and recommend process improvements to Sales Enablement Director and business partners as required.
• Support Sales Enablement Director and business partners on Pendo analytics requests
• Support Sales Enablement Director interpret analytics related to adoption metrics
• Ensure effective and timely issue resolution for all Pendo issues that arise from reps and the business.
• Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
• Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies
• Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work

• 1+ years of Pendo experience is a must
• Familiarity with HTML and CSS is a plus
• Excellent time and project management skills
• Analytical mindset, detail-oriented
• Strong written and verbal communication skills