Director, Omnichannel Product

Stamford - Stamford, CT 06901 Overview Salary Range: $ - $ Salary/year Category: Corporate Description

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work.

It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

The Omnichannel Product Director is responsible for owning, defining and delivering frictionless customer-centric digital experiences across the full omnichannel ecosystem. This role owns the technical roadmap, architecture alignment, and delivery of all customer-facing applications, with primary accountability for ecommerce platform performance, scalability, integrations, and continuous evolution.

Partnering closely with cross-functional business partners, this leader ensures seamless integration between stores, digital platforms, and customer engagement tools to create personalized, consistent brand experiences.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Omnichannel Product Strategy & Roadmap

• Define and own the technical product roadmap for all customer-facing platforms (eCommerce, Point of Sale etc.), partnering closely with business stakeholders to shape and deliver a unified omnichannel roadmap that drives connected customer experiences.
• Drive platform modernization and continuous improvement initiatives.
• Prioritize and manage the product backlog in partnership with business and engineering teams.
• Lead feature delivery from ideation through development, testing, release planning, and production deployment.
• Use analytics, experimentation, and industry best practices to inform optimization and investment decisions.
• Establish KPIs and success metrics aligned to revenue, conversion, retention and customer satisfaction goals.
• Evaluate and manage third-party technology partners and vendors.

Platform Architecture & Integration

• Oversee integrations across CRM, ERP, PIM, DAM, payment gateways, marketing automation, and data platforms to enable seamless cross-channel journeys.
• Ensure scalable, secure, and high-performing solutions.
• Ensure proper tagging, tracking, and analytics implementation across all digital experiences.
• Monitor and improve site performance, uptime, page speed, and platform stability.
• Ensure compliance with security, data privacy, accessibility, and role-based access requirements.
• Implement observability and define incident management processes.

Customer Experience

• Champion a customer-first mindset across all product decisions.
• Identify friction points and continuously improve digital experiences.
• Leverage behavioral, transactional, and engagement data to increase conversion, retention, and customer lifetime value.
• Optimize end-to-end journeys across acquisition, purchase, fulfillment, service, and returns.

Stakehol…