Manager, Operations Technology

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive‑thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet.

We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

We are an equal‑opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel‑good moments for everyone. We are interested in people who enhance our company culture. We encourage you to apply even if you don’t meet every single requirement!

The McDonald’s Headquarters has an exciting opportunity for you to become an Operations Technology Manager. In this role, you will work closely with all aspects of Restaurant Technology and Restaurant Execution across the US Business to maximize results, elevate the customer, restaurant, crew, and customer experience.

• Strategize and influence Operations Officers and other key stakeholders to drive business results.
• Understand and identify strengths, gaps, and opportunities with current conditions to provide recommendations and solutions to elevate and energize system performance.
• Generate repeatable and scalable systems, routines, and processes to support end‑user efficiencies to run great restaurants and ensure successful initiative deployments, including escalations and changes of ownership.
• Clearly identify lanes of engagement to support system initiatives and seamlessly work with key stakeholders to achieve success with system priorities.
• Demonstrate McDonald’s core values and leadership behaviors.

In addition to McDonald’s policies and procedures, your principal accountabilities include, but are not restricted to the following:

• Partnership and alignment with Operations Officers on the execution priorities that support the annual plan.
• Partnership with Strategic Technology Integration Managers and key stakeholders to ensure restaurant readiness, alignment, and sequencing of technology priorities.
• Collaboration and partnership with PMO on operations training strategy to execute new technology within the field office; collaboration with the PMO and Deployment Teams on execution strategies to ensure Technology Deployment is aligned and sequenced with other initiatives and effectively implemented.
• Education, communication, and guidance to stakeholders on restaurant‑related Operations Technology deployment readiness and execution priorities; provides best practices and successes in effective technology solutions to enhance restaurant operations.
• Subject‑matter expertise on Operations Technology initiatives including nationally sponsored technology innovations tests to help ensure successful execution; maintain a detailed level of understanding of both operations and restaurant‑related technologies for Operations Integration.
• Partnership with Operations Team on execution priorities; act as an advocate to grow the business vs. issues; understand current/existing conditions, stakeholder (company, O/O, 3rd party) points of view, communicate facts to the right audience and importance of the project/initiative to the growth of the business.
• Partnership, guidance, coaching and direction for issue escalations to the right path to resolution; educate primary customers on escalation processes and engage with the support departments when normal channels fail; and identify and elevate…