Senior Director, eCommerce UI​/UX Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine leading the transformation of digital customer journeys for internet, mobile and entertainment products, shaping how millions engage with Spectrum’s telecom e-commerce ecosystem. As Senior Director, eCommerce UI/UX Residential, you will steer a talented team to create seamless and conversion-focused experiences, while redefining product development through AI-driven innovation. Your vision and expertise will drive operational excellence, delivering meaningful impact across the organization.

• Define and advance UX/UI vision and strategy for Spectrum’s digital sales channels, elevating internet, wireless/mobile and TV product experiences
• Lead and mentor a team of UX designers, empowering them to deliver impactful digital journeys
• Drive design strategies that enhance customer acquisition, simplify purchasing and enable omnichannel engagement
• Collaborate with Product Management and Engineering to optimize workflows, from discovery to delivery and ongoing refinement
• Establish AI-enabled workflows to accelerate concept exploration, prototyping and reduce ambiguity in requirements and handoffs
• Build scalable design systems, reusable patterns and documentation practices for faster, consistent team execution
• Leverage research, analytics, experimentation and user feedback to guide product decisions and improve outcomes

• Office environment
• Some travel required

• Master’s degree in UX Design, Interaction Design, Human-Computer Interaction, or related field
• Advanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design

• 8+ years of experience solving UX problems in eCommerce
• 4+ years of people leadership and managing team in large complex taxonomies
• Experience leading UX teams over long timelines accomplishing complex deliverables that deliver on the stated business goals

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Proficiency in using analytics and customer insights to enhance digital experiences
• Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

There are no internal references included in this refined description.

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Grow Your Career Here. Learn about Life at Spectrum.