Sr. Director, Digital Commerce Innovation

About the Role

As our Sr. Director, Digital Transformation, you will lead digital transformation for the Web and eCommerce teams by owning the technical roadmap, ensuring architectural alignment, and overseeing the delivery of all customer‑facing platforms and experiences. This role is accountable for elevating performance, scalability, integrations, and the continuous evolution of our digital ecosystem.

Position is remote and reports to Lovesac Corporate HUB in Stamford, CT. Candidates must reside in the United States at all times and be able to travel as needed.

• Lead from a Digital Strategy, eCommerce and Technology standpoint to develop and execute our eComm roadmap by integrating new customer‑facing platforms and experiences (web, mobile, app, portals).
• Translate business and brand priorities into detailed technical requirements and user stories to boost eCommerce metrics (awareness, engagement and conversion).
• Offer strategic, scalable, secure, and high‑performing solutions.
• Oversee platform integrations across CRM, new product and app launches, marketplaces, platforms and data platforms.
• Drive business strategy by delivering a connected, end‑to‑end and omni‑channel experience.
• Champion the use of AI and automation to scale insights, reduce manual effort and accelerate decision‑making.
• Continuously improve platform performance, uptime, page speed and stability.
• Manage and elevate feature developments and platform/app modernization to better our customer digital journey.
• Understand eCommerce reporting metrics and apply levers to drive revenue, engagement and conversion.
• Uphold compliance and partnership between eCommerce, Brand, Creative and Tech teams.
• Ensure all platforms are in sync with release planning, user testing and production deployment readiness.
• Evaluate and manage third‑party vendors/agencies and technology partners, as business needs dictate.
• Guide platform optimization and investment decisions using data and analytics.
• Ensure proper tagging, tracking and analytics implementation across all web experiences and channels.
• Negotiate with ability to own a P&L and a group of select vendors.
• Perform any other reasonable duties for this role as requested by management.
• Primary KPIs:
  Revenue, Engagement, Conversion, Seamless integration and experience build across all customer‑facing channels.

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field required;
  Master’s degree preferred.
• Minimum of 10 years managing and leading eCommerce platforms, with experience in full‑price/off‑price channels, app development and integration and overall strategic transformation within the Digital field.
• 5+ years owning strategy and execution in a digital environment for an enterprise organization, in retail.
• Experience working closely with commercial, marketing and tech teams.
• In-depth experience and understanding of eCommerce platforms, Order Management Systems, PIM, payment gateways, ERP integration, supply chain systems and CRM platforms.
• Strong familiarity with how eCommerce platforms, SI, APIs, integrations, and system architecture (cloud‑native architecture, microservices design, API‑driven systems, Salesforce Commerce Cloud, headless commerce, AWS etc.) work together.
• Ability to balance business needs with technical constraints within marketing guardrails.
• Proactive leader with passion for exploring and advocating for emerging digital technologies (e.g., AI, LLMs) to advance ongoing digital transformation.
• Demonstrated ability to prioritize and deliver high‑impact work within constrained resources.
• Collaborative leader who can think strategically while remaining hands‑on and execution‑focused.
• Exemplify Lovesac values, be results‑driven and meet or exceed KPIs, goals and deadlines.
• Must be able to travel for mandatory meetings and conferences, including quarterly Connection Weeks and Manager Fest.
• Must comply with all policies and procedures outlined in the employee handbook and treat all clients, internal and external with dignity and respect.

• Financial:
  Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401(k) Matching Contribution,…