Senior UX Designer, Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you passionate about elevating digital experiences for internet, wireless, and entertainment products? As the Senior UX Designer, Residential at Spectrum, you will drive user experience vision and execution across our telecom e-commerce ecosystem, collaborating with product and engineering leaders to deliver intuitive, conversion-focused solutions. Your expertise shapes AI-enabled workflows that accelerate innovation and empower customers to discover and purchase with ease—making a measurable impact across our product landscape.

• Lead the UX/UI vision and strategy for Spectrum’s digital sales channels spanning internet, wireless, and TV/entertainment offerings
• Develop experience design strategies that boost customer acquisition, streamline purchase journeys, and support engagement across multiple touchpoints
• Collaborate closely with Product Management and Engineering teams throughout discovery, design, delivery, and optimization phases
• Operate within AI-enabled workflows to enhance prototyping, clarify requirements, and expedite concept exploration for efficient software development
• Align product intent, design execution, and engineering outcomes for cohesive and effective delivery
• Facilitate rapid testing, learning, and refinement to continually improve user experiences
• Advocate for scalable design systems, reusable patterns, and robust documentation to ensure consistency and speed
• Utilize research, analytics, experimentation, and user feedback to inform prioritization and refine product decisions

• Office environment
• Some travel required

• Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction, or related field
• Advanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design

• 6+ years of experience solving UX problems in eCommerce

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Proficiency in using analytics and customer insights to enhance digital experiences
• Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.