Director Site Reliability Engineering

Director of Site Reliability Engineering

Webster Financial Corporation, a leading commercial bank, is seeking a technical leader to drive reliability, performance, and availability across our AWS cloud architecture and Mule Soft integration ecosystem.

• Monitoring and Observability
  :
  Implement and maintain tools for monitoring, logging, and tracing to gain insights into system performance and health.
• Automation
  :
  Write software and scripts to automate repetitive tasks such as deployment, monitoring, and system management; advocate for automation wherever possible to keep environments cost‑effective and synchronized.
• Incident Management
  :
  Respond to incidents, troubleshoot system‑level issues, and perform root cause analysis to prevent recurrence.
• Reliability Engineering
  :
  Design and build reliable and scalable systems, define Service Level Objectives (SLOs) and Indicators (SLIs), and implement reliability patterns.
• Collaboration
  :
  Work closely with software developers to ensure applications are reliable and to provide feedback on performance in production.
• Documentation
  :
  Create and maintain documentation, including runbooks and system diagrams, to ensure knowledge sharing and team efficiency.
• Set a high bar for reliability and availability, and meet the bar via relentless improvement and automation.
• Improve and sustain services through rigorous development, testing, and release procedures.
• Serve as a key player during deliberations on system design, platform management, and capacity planning.
• Maintain a ‘detective’ mindset to identify problems early and propose solutions.
• Act as a ‘link’ between technologists and business stakeholders to resolve challenges with Line of Business and Agile teams.
• Partner with peers to advance the maturity of the Dev Ops practice, including new/existing technologies, tools, processes, and standards.
• Communicate expectations on technical direction, provide ongoing guidance, and serve as a technical advisor to the team.
• Help the team anticipate dependencies or gaps early in the SDLC and validate story sizing, sprint plans, and release planning.
• Maintain shared accountability to ensure quality, performance, and security meet customer SLAs and audit expectations.
• Support remediation of security, audit, or production issues escalated to the software engineering group.
• Occasional evening or weekend involvement may be required for business‑critical situations.

• Deep understanding of the systems development life cycle, cloud‑based systems, and application architecture.
• Experience with multiple programming languages (Python, etc.), configuration management tools, and containers.
• Moderate to advanced proficiency in cloud development and AWS services (ECS, EKS, S3, RDS, VPC), identity management (Okta), authorization frameworks (OAuth2), monitoring (Dynatrace), Agile Dev Ops (Git Lab, Terraform), application security (OWASP, Veracode, App Scan), and API/Integrations (Apigee, Mule Soft, Biz Talk).
• Familiarity with unit testing concepts and test automation frameworks (Spec Flow, SOAPUI), RESTful APIs and micro‑services, WCF services, TSQL, SQL queries, and stored procedures.
• Advanced knowledge and strong desire to work with Agile methodology (SAFe, Scrum) and experience with Agile tools (Jira, Confluence).

• Bachelor’s Degree in Arts/Sciences (BA/BS) in a related field.
• 5–7 years of progressive experience designing, building, and maintaining business applications across systems and networks of moderate to high complexity in cloud‑hosted environments.
• Experience setting up SLAs/SLOs/SLIs for critical services and establishing monitoring.
• Hands‑on experience in cloud migration journeys.
• Knowledge within the financial services or healthcare industries is favorable.

The estimated salary range for this position is $ to $. Actual salary may vary based on knowledge, skills, experience, and location. This position is also eligible for incentive compensation.

Hybrid; #LI‑Hybrid #LI‑FO1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.