Desktop Engineer

Title:
Desktop Engineer
Job Type: Contract
Contract Duration: 7 months
Location: 600 Washington Blvd., Stamford, CT (Primary Site)" 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)

This position is onsite so we would require local candidates.

Top 3 skills:
Support for Desktop Win 11
Voice-related issues
General IT guidance Additional

Job Description
" On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
" Services delivered at:
" 600 Washington Blvd., Stamford, CT (Primary Site)" 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
" Walk-up, phone, and email support with no appointment needed.
" Full incident resolution related to Local Services.
" Replacement/swap of faulty equipment and peripherals using Nat West-owned stock.
" General IT guidance and support for user devices.
" Management of local consigned hardware stock for break-fix and service requests.
" Logging of Incidents or Service Requests on behalf of users when required.
" Completion of Service Requests that can be resolved directly on-site.
" Implementing small service improvements based on recurring user feedback.
" Providing both ticket-based and in-person ( shoulder-tap ) support for Desktop and Voice-related issues.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.