Principal, eCommerce UI​/UX Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How would you like to lead the transformation of digital experiences for millions of customers across internet, mobile and entertainment products? As a Principal UX Designer at Spectrum, you’ll shape the future of eCommerce by creating intuitive, conversion-focused interfaces, and drive innovation in AI-powered design workflows. Your expertise will advance how teams collaborate and deliver compelling products that make a real difference for our customers.

• Lead and define the UX/UI vision and strategy for Spectrum’s digital sales channels across internet, wireless/mobile and TV/entertainment offerings
• Drive experience design strategies that increase customer acquisition, simplify purchase journeys and support seamless engagement across channels
• Collaborate with Product Management and Engineering to enhance cross‑functional workflows from discovery through optimization
• Utilize AI‑enabled tools to accelerate concept exploration, prototyping and iteration, reducing ambiguity and improving efficiency in requirements and handoffs
• Align product intent, design execution and engineering delivery to achieve business objectives
• Champion scalable design systems, reusable patterns and thorough documentation to support rapid, consistent development
• Influence practices that unite designers, product managers and developers early for more effective collaboration

• Office environment
• Some travel required

• Bachelor’s degree in UX Design, Interaction Design, Human‑Computer Interaction or related field
• Advanced degree in a design‑related discipline or equivalent practical experience in UX/UI design

• 9+ years solving UX problems in eCommerce
• 5+ years leading teams in large complex taxonomies
• 9+ years leading UX teams on complex deliverables aligned with business goals

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription‑based businesses
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Proficiency in using analytics and customer insights to enhance digital experiences
• Experience collaborating in Agile, Scrum, or hybrid environments with AI‑enabled tools for efficient design iteration

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.