Business Systems Analyst - Conversational AI/IVR/IVA;
Listed on 2026-06-02
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IT/Tech
Data Analyst, IT Business Analyst
LRS Consulting Services is seeking a Business Systems Analyst - Conversational AI Chat Bot IVR/IVA for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Stamford, CT.
In this position the Business Systems Analyst - Conversational AI Chat Bot IVR/IVA will lead customer journey analysis and requirements definition for upcoming merger activities impacting IVR, IVA.
Responsibilities- 30% Customer Experience discovery & stakeholder workshops
- 30% System analysis and cross-platform comparison (gap & capability matrix)
- 40% Business and functional requirements documentation
- Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms
- CX journey analysis, gap assessment, and business requirements definition experience
- Strong SQL skills with exposure to GenAI and LLM technologies
- Experience designing or supporting conversational IVR/IVA solutions
- Candidate must be able to effectively communicate in English (written & verbal)
- Must have permanent authorization to work in the US
The base range for this contract position is $50 - $70 per hour, depending on experience.
LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
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