Production Support Lead

Hello,

Greetings!!!

This is Abhinav from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.

Title:
Production Support Lead

Location:
Stamford, CT

Duration:
Fulltime

JOB DESCRIPTION
:

• Lead of a production support (7x24) team for a small number of applications.

• The team provides top tier second line support to production systems.

• Calls for support are required for batch failures and online failures. Problems are investigated, analyzed and solutions provided.

• Solutions could include file or database patches, changes to JCL, emergency fixes to code.

• Participate in project implementation and monitor application health; provide support for user demos as part of implementation.

• Support project development teams during requirements and development, providing necessary understanding of data and existing processes.

• Support numerous external teams including data interfaces and user front ends.

• Applies deep knowledge of applications, data structures and code to provide high level of support.

• Utilize available tools, ensure standards are adhered to.

• Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.

• Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.

• Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components.

• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.

• Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.

• Follows release management processes and standards and applies version controls.

• Assists in interpreting and documentation of client requirements.

• Focus is primarily on business/group within client organization; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed.

If you are interested, please send me your updated resume ASAP with below details:

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