Voice of Client Product Manager

About Coalition Greenwich

Coalition Greenwich builds analytics and business intelligence products that are integral to how the world's largest corporate and investment banks, asset managers and fintechs measure, plan and improve their businesses.

These products include market analysis and benchmarking against peers on market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioural drivers, and analysis on industry evolution.

Our customers include all of the largest financial institutions, and we are the market leader in our space.

Coalition Greenwich is a division of CRISIL, a $5bn market cap global analytics company which is majority owned by S&P Global.

About Voice of Client

Voice of Client (VoC) is a core division within Coalition Greenwich, that captures the perspectives of senior Finance professionals, Asset Owners and Asset Managers across global markets. The VoC executive interviewer team conducts over 50,000 interviews with buy side respondents across 30+ countries in 10+ languages. Through these in-depth interviews and data driven insights, VoC delivers a 360-degree view of client sentiment, market trends, and relationship performance.

The division's work empowers sell side firms such as Banks and Asset Managers to benchmark themselves compared to their peers so that they make better strategic decisions. As part of this team, you will help shape how the finance industry listens to, interprets, and acts on the voice of their clients.

About

The Role

We are looking for someone to turn both our buy side and sell side customers' problems into solutions that delight them.

As a Voice of Client Product Manager, you will be the owner of multiple initiatives. Working closely with a diverse set of stakeholders in buyside clients, sell side customers, executive interviewers, and the technology, business, relationship management, operations, data science and governance teams you will: discover the underlying unmet needs from the stakeholder groups; define and agree the outcomes and acceptance criteria;

orchestrate the design of the prototype; help architect a software platform to ingest and process data and deliver analytics; manage its development through the software development lifecycle, and; build measurement and product improvements processes.

You will be part of a small team of technically-minded product managers who are in the process of transforming the organisation and its products into an end-to-end digital experience through the development of a componentised software stack.

What the job involves:

Reporting to a Director of Product Management, you will:

* Start with the users in the research, data and operations teams to identify, develop and deploy digital tools for the research lifecycle.

* Reimagine internal and external stakeholder interfaces to improve usability, transparency, and speed to insights.

* Design and own a business value framework to assess and prioritise the backlog of work for VoC products.

* Work with the Technology Transformation Manager and Business Analysts to design and lead the execution of a multi-year transformation roadmap across VoC research and operations.

* Define product strategy, requirements, and success metrics aligned with business objectives and innovation goals.

* Be a customer champion internally to clearly and convincingly articulate your customers' needs throughout the organisation in service of building the right solution.

* Be the internal evangelist of your product, ensuring internal stakeholders are aligned with the vision and are actively using the tools developed to drive client value.

* Work with the Technology Transformation Manager and Business Analysts to produce and own high-quality documentation and communication to internal teams and customers.

* Where appropriate, drive adoption of AI and automation to streamline data collection, transcription, analysis, and reporting processes.

* Work with the Technology Transformation Manager and Business Analysts to instigate and drive high-level architecture design with development scrum teams and operations teams to make the nuanced trade-offs that lead to the best technical implementation and operational execution.

* Proactively manage the development of the software through our Agile process and reactively troubleshooting and problem-solve issues.

* Work with the Chief Product Officer to help design, develop, implement and evangelise product management frameworks, tools and processes across the entire business.

* Requirements

* You have previous work experience working Market Research platforms and tools primarily in financial services sector or in benchmarking analytics.

* You will have demonstrable experience in hands-on digital transformation roles where you co-designed the software and managed them through their lifecycle.

* You are experienced and opinionated about applying a range of product management frameworks and concepts to help solve…