Business Systems Analyst - Conversational AI​/IVR​/IVA;

Job Description

LRS Consulting Services is seeking a Business Systems Analyst - Conversational AI/IVR/IVA for a contract opportunity in Stamford, CT.

In this position, the Business Systems Analyst will lead customer journey analysis and requirements definition for upcoming merger activities impacting IVR and IVA.

• 30% Customer Experience discovery & stakeholder workshops
• 30% System analysis and cross-platform comparison (gap & capability matrix)
• 40% Business and functional requirements documentation

• Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms
• CX journey analysis, gap assessment, and business requirements definition experience
• Strong SQL skills with exposure to GenAI and LLM technologies
• Experience designing or supporting conversational IVR/IVA solutions
• Candidate must be able to effectively communicate in English (written & verbal)
• Must have permanent authorization to work in the US

The base range for this contract position is $50 - $70 per hour, depending on experience.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees.

If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact  with any questions.