IT Service Desk Engineer

Your Next Challenge

The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role provides IT support to staff throughout the global Moneycorp business, delivering a high level of customer experience for all IT issues and requests staff may have. The role encompasses providing technical support and solutions, troubleshooting hardware and software issues, locally and remotely, identity and access management, auditing and actively engaging in user training.

With a strong emphasis on continuous learning and self-development, this role will aid development of foundational skills in desktop support, incident management, and knowledge management. This dynamic and varied role provides a supportive environment to cultivate expertise and contribute to the organisation's success.

Please note: This role operates on a rotational shift pattern within our IT Service Desk. You will be required to work a late shift (10:30am–7:00pm) for one week approximately every three weeks. Standard working hours outside of this are 8:30am–5:00pm.

• Act as the first point of contact for IT support, delivering a friendly and responsive service
• Troubleshoot hardware, software, and access issues across desktops, laptops, mobile devices, and core systems
• Manage incidents and service requests in line with SLAs, keeping users informed throughout
• Support user onboarding and offboarding, ensuring timely and secure access management
• Handle access and permission requests across M365, internal systems, and applications
• Monitor key systems and proactively raise issues where needed
• Contribute to documentation, user guidance, and continuous service improvement
• Collaborate with wider IT teams to resolve complex issues and share knowledge

Knowledge and

Experience:

• 1-2 years+ experience working in IT Support
• Awareness of Windows 11 and confidence in basic troubleshooting, macOS, basic networking concepts and fundamental cloud concepts
• Ability to support iOS devices, familiarity with MDM tools is an advantage
• Awareness of device management tools such as Intune and endpoint security concepts
• Understanding of business priorities: ability to accurately evaluate relative impact/urgency of issues and requests
• A can‑do attitude with willingness to go the extra mile, understanding of the importance of customer service in a busy support environment
• Strong organisational, decision‑making and problem‑solving skills
• Excellent communication skills with the ability to speak clearly to non‑technical users
• A strong desire to build a career in IT, with evidence of interest such as personal study, online courses, self‑led learning or existing experience
• Continuous learning mindset with interest in developing technical knowledge

• Knowledge of IT security best practices
• Basic scripting knowledge
• Understanding of Power Automate (Automation)
• Awareness of Power BI for reporting
• Familiarity with virtual desktop technologies

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience)

• This position is full‑time permanent, operating on a hybrid working model from our office in Stamford
• This role offers a salary range between $65,000-$75,000 per annum plus bonus scheme and a comprehensive benefits package
• Medical, Dental, Vision
• 401(k): 4% matched

We’re committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.