Director, Content Strategy

About The Role

This senior individual contributor position is located in the Content Planning team of the Insights, Strategy and Operations (ISO) organization. The role focuses on ensuring the effective planning and delivery of Business and Technology Insights (BTI) content to deliver actionable, objective insights to clients and to support business growth, client engagement, and retention.

• Work with BTI and other functional areas to develop high‑impact content strategy for Gartner’s mission‑critical priorities and client journeys, ensuring content delivers maximum client value.
• Partner with Insights and Product Analytics (IPA) and data science leaders to harness proprietary data, demand signals, and neural network insights, ensuring content strategy is informed, predictive, and defensible.
• Leverage Ask Gartner insights and ensure teams understand content taxonomy and metadata to optimize Ask Gartner’s use of content for an ideal client experience.
• Deliver innovation and continuous improvement of the research content portfolio in alignment with BTI and Gartner business objectives.
• Partner with Gartner’s Product Platform team to optimize and enhance search and recommendation algorithms and deliver content to support new client experience designs.
• Maintain an excellent understanding of evolving client needs and Gartner products to support their journeys using content and touchpoints with other channels.
• Lead execution of content initiatives from identification and ideation through design and creation, applying best practices in
• • Process design – design excellent processes or optimize existing ones focusing on efficiency, simplicity, leverage, data utilization, and change management.
• • Process execution – manage costs, effective use of resources, timely issue resolution, and root cause analysis.
• Work independently and collaboratively to achieve results.
• Develop business cases and scope opportunities for projects/programs to drive content innovation.
• Create and manage success measurement criteria and analysis to drive continuous program improvement.
• Design and deliver communications and presentations to all levels of management within and beyond BTI.
• Guide and matrix‑manage project teams; coach and mentor project managers and team members for highly effective program management.
• Support peer teams, sharing expert knowledge and providing training where required.

• Delivery of Gartner business goals by improving the organization’s ability to deliver must‑have content and support compelling interactions with clients.
• Programs that are agile, outcome‑centric, built to metrics and demonstrate value and ROI through multiple iterations.
• Extensive use of latest technology, including AI, to maximize efficiency and scalability.
• Excellent reporting, training and stakeholder communications to ensure projects continuously deliver on purpose and business impact.

• Bachelor’s degree plus 7 years relevant experience.
• Solid understanding of the technology industry, major segments, trends, technologies, vendors, products and solutions used.
• Significant experience independently managing complex content programs, projects and processes with positive business impact within a complex organization.
• Experience delivering advanced, modular content in a major global enterprise context.
• Track record of designing and improving business processes with rigor and attention to detail.
• Excellent written and oral communication skills and ability to communicate effectively with a broad spectrum of roles across all levels of seniority.
• Excellent time‑management and prioritization skills to manage a diverse workload and multiple complex projects.
• Experience with content management systems, content production and methodologies.
• Experience in UX principles and algorithmic‑driven content delivery platforms.
• Strong business acumen, ability to see the big picture and make complex trade‑offs to optimize outcomes.
• High fluency in Microsoft PowerPoint, Word and Excel.
• Proficiency in data and analytics, presenting consumable data using charts and graphics tailored to the audience.
• Executive presence for interacting…