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Help Desk Specialist

Job in Stamford, Fairfield County, Connecticut, 06925, USA
Listing for: Atlantic Partners Corporation
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Director at Atlantic Partners Corporation

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford, CT. We will be building out a new environment with state of the art technology.

Your key responsibilities include:

  • Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
  • Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
  • Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
  • Create and manage detailed logs of incidents and requests, identifying trends.
  • Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
  • Building and deploying PCs and laptops.
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Investment Management and Staffing and Recruiting

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