Data Analyst

Optomi, in partnership with a leading telecommunications organization, is seeking a Data Analyst to support the Mobile WiFi PMO. This individual will play a key role in the planning, coordination, and execution of initiatives supporting the company's mobile WiFi product portfolio. The ideal candidate will possess a strong analytical background, experience working with large datasets, and the ability to collaborate across Product, Technology, Operations, and Business teams.

• Working within a Product and Technology organization supporting nationwide initiatives
• A hybrid work environment, promoting collaboration and independent initiatives
• Exposure to machine learning, predictive analytics, and customer segmentation projects
• Collaborating with cross-functional teams including Product, Technology, Operations, and Sales
• Supporting business-critical reporting and analytics initiatives that directly impact customer experience and business performance
• Working with modern data platforms including Amazon Redshift and enterprise reporting tools
• Opportunity to influence process improvements and operational efficiencies across the Mobile WiFi portfolio

• Bachelor's degree in Business, Information Systems, Computer Science, Analytics, or related field, or equivalent work experience
• 5–10 years of Business Analyst, Data Analyst, Reporting Analyst, or related experience
• Strong experience with SQL, relational databases, and data analysis
• Experience creating and maintaining recurring and ad hoc reports
• Experience gathering, documenting, and validating business and reporting requirements
• Experience working with JIRA for ticket management, project tracking, and workflow coordination
• Experience supporting Product, Technology, or Operations teams in a fast-paced environment
• Experience analyzing data from multiple sources including databases, manual files, and external systems
• Experience with Amazon Redshift or similar enterprise data warehouse platforms preferred
• Exposure to machine learning, predictive analytics, customer segmentation, or data science initiatives is a plus
• Strong analytical, organizational, and problem-solving skills

• Support the planning, coordination, and execution of initiatives within the Mobile WiFi PMO
• Serve as a liaison between Product, Technology, Operations, and business stakeholders
• Manage and coordinate JIRA tickets
• Analyze shipping, logistics, and operational data to identify trends and process improvement opportunities
• Collect, validate, and maintain data from multiple internal and external sources
• Create and publish daily, weekly, monthly, and ad hoc reports supporting business objectives
• Develop and maintain SQL queries, reporting, and documentation as required
• Document business processes, reporting requirements, workflows, and operational procedures
• Monitor key performance indicators and provide actionable insights to stakeholders
• Support recurring reporting initiatives as well as complex analytical requests from Product and Technology teams
• Assist with data validation and quality assurance efforts to ensure reporting accuracy
• Partner with analytics and reporting teams to support customer segmentation, predictive analytics, and machine learning initiatives
• Support data migration, integration, and reporting enhancement efforts across enterprise platforms
• Identify opportunities to streamline workflows, improve operational efficiency, and enhance reporting capabilities
• Provide leadership with timely, accurate, and actionable information to support strategic decision-making