Customer Experience Analyst

Job Description

Insight Global is seeking a data‑driven, customer‑obsessed CX Insights Analyst to join our client's CX journey & design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive our CX Improvement roadmap. The ideal candidate is equal parts analyst and storyteller—someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions.

Their key responsibilities will include analyzing customer feedback and behaviorial trends, identifying pain points and building dashboards to surface actionable insights. The pay is 40-45/hr the role will be performed on-site in Stamford, CT.

• 3–5+ years in CX analytics, customer insights, business analytics, or a related field.
• Hands‑on experience with Medallia, Tableau, and Micro Strategy (or similar feedback/BI tools).
• Strong quantitative analysis skills with the ability to interpret and work with large datasets.
• Excellent written and verbal communication skills, particularly in insight storytelling.
• Ability to work collaboratively across research, design, marketing, and product teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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