Epic Senior Access Analyst - Prelude & Referrals

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.

Title: Senior Epic Analyst

Department: Information Technology/Health Information Management

Reports To: Epic Team Manager

The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.

• Provide end‑user support, analyze and diagnose system problems, identify root cause, and solve problems or escalate issues to appropriate IT staff.
• Partner with vendor to troubleshoot and resolve system problems, improve product performance and usability, and provide vendor with recommendations for system improvements.
• Address technical issues that occur during installation and maintenance activities.
• Design, implement, and support applications while ensuring ongoing optimization and performance.
• Translate technical requirements into development specifications and provide product management support.
• Evaluate and document system updates, upgrades, and impacts in collaboration with analysts and end users.
• Participate in system implementations, upgrades, and continuous improvement initiatives.
• Conduct system testing, validation, and quality assurance to ensure compliance and optimal performance.
• Develop and maintain documentation, including build specifications, test scripts, and training materials, and deliver training when necessary.
• Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
• Ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with mandatory compatibility requirements.
• Strategically lead and collaborate on cross‑functional application initiatives with application and operational teams to ensure seamless integration and optimal system performance.
• Maintain vendor certifications required to support the analyst’s application areas of responsibility.
• Support system integrations and interoperability efforts with other third‑party applications and interfaces.
• Assist as needed with after‑hour activities such as go‑lives, upgrades, downtimes, and other special projects.

• Demonstrates comprehensive knowledge and mastery of advanced concepts, practices, and procedures within a specialized field.
• Tasks are highly varied and complex, often involving significant responsibility and requiring sophisticated analysis.
• Exercises substantial discretion in making critical decisions, employing independent judgment and ingenuity.
• Communicates complex and interpretive information effectively across all levels of the organization.
• Displays exceptional flexibility and adaptability in response to evolving business needs.
• Exhibits high‑level analytical skills, examining ideas from multiple perspectives to drive innovative solutions.
• Shows ownership of work activities with a commitment to accuracy, efficiency, and timely completion.
• Recognizes and undertakes additional responsibilities and actively supports others.

• Education:
  
  Bachelor’s degree required or equivalent experience.
• Experience:
  
  Minimum of three (3) years of related experience.
• Equivalency:
  Combination of post‑high‑school education, job‑related certification and/or related experience equivalent to seven (7) years may be considered.
• Certification(s):
  Two or more of the following Epic Certifications – Prelude, Eligibility, Referrals.

Anticipated Weekly

Hours:

40

Time Type: Full time

Pay Range: $83,430.00 – $

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application window closes on: 08/24/2026