Technology Support Specialist; Temporary

The Role

Technology Support Specialist (Temporary) – Tier 2 Technology Support Specialist to serve as the primary on‑site IT partner for our Stamford office while also supporting employees across our other locations remotely.

• Tier 2 technical support & escalations (60%) – Deliver high‑touch in‑person (ST) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
• Endpoint readiness & documentation (20%) – Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”).
• Quality & reporting (10%) – Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
• Training, onboarding & projects (10%) – Support onboarding and user training; assist with local office initiatives and broader IT projects.

This is a fully in‑office role based in our Stamford office. Candidates must be able to commute reliably and work on‑site five days per week. Standard hours are Mon‑Fri, 9:00AM–5:00PM (local time) (7‑hour shift + 1‑hour lunch), with occasional adjustments based on business needs. On‑call rotation: two weeks every six weeks.

• Must have technical experience:
  Windows
  11 and macOS, Microsoft 365 / Office
  365, Active Directory / AzureAD, Intune/SCCM, JAMF, Fresh service, Service Now or similar ITSM ticketing systems, Microsoft Office, Teams, Zoom, Box, One Drive, Parallels. 3–5years of experience in an IT support role.
• Must‑have behaviors:
  Confident, professional support for executives and VIP users; strong customer mindset with a drive to improve the experience; ability to thrive in a fast‑paced environment by prioritizing and multitasking; clear ownership, seeing issues through to full resolution; prompt, accurate communication with users and third‑party partners; strong organization, planning, and follow‑through.
• Preferred: ITILV4 Certification;
  Microsoft Certification;
  Mac Certification; experience working in broadcast/media.
• Additional requirements:
  
  Ability to travel locally within the Stamford/Greenwich area to provide on‑site technology support as needed, including approximately quarterly visits to the President's residence.

Contract hourly pay rate: $40.00 (good faith estimate). Compensation may vary based on qualifications, skills, competencies, location, and experience.

Project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third‑party vendor with a duration/tenure of no longer than eighteen (18) months.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.