Technology Support Specialist; Temporary

Work Locations:
With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.

A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Stamford office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment.

This role is a great fit if you thrive supporting VIP/executive users and can run point independently as the on-site IT owner in ST.

As the only dedicated on-site technology resource in Stamford, you will serve as the primary IT point of contact for the office, owning Tier 2 escalations end-to-end and ensuring timely resolution of technical issues.

• Tier 2 technical support & escalations (60%):
  Deliver high-touch in-person (ST) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
• Endpoint readiness & documentation (20%):
  Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (shift left).
• Quality & reporting (10%):
  Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
• Training, onboarding & projects (10%):
  Support onboarding and user training; assist with local office initiatives and broader IT projects.

This is a fully in-office role based in our Stamford office. Candidates must be able to commute reliably and work on-site five days per week.

Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks.

• Windows 11 and macOS
• Microsoft 365 / Office 365
• Active Directory / Azure AD
• Endpoint management:
  Intune/SCCM and JAMF
• ITSM ticketing systems:
  Fresh service, Service Now, or similar
• Business applications:
  Microsoft Office, Teams, Zoom, Box, One Drive, Parallels
• 3-5 years of experience in an IT support role

• Confident, professional support for executives and VIP users
• Strong customer mindset with a drive to improve the experience
• Ability to thrive in a fast-paced environment by prioritizing and multitasking
• Clear ownership, seeing issues through to full resolution
• Prompt, accurate communication with users and third-party partners
• Strong organization, planning, and follow-through

• ITIL V4 Certification | Microsoft Certification | Mac Certification
• Experience working in broadcast/media

• Ability to travel locally within the Stamford/Greenwich area to provide on-site technology support as needed, including approximately quarterly visits to the President's residence.

Contract Hourly Pay Rate: $40.00

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.

We are proud to be an affirmative action/equal opportunity employer/disabled/veterans.