VIP Executive IT Support Technician; IT Analyst

Software Guidance & Assistance, Inc. (SGA) is searching for an IT Analyst for a RIGHT TO HIRE assignment with one of our premier Global Consumer Packaged Goods Company in Stamford, CT.

• Provide dedicated IT support to internal VIPs, ensuring timely and effective resolution of technical issues.
• Troubleshoot and resolve hardware and software issues on Microsoft Windows, Mac OS, iPad OS, and iOS devices.
• Manage and support standard devices, including laptops, desktops, tablets, and smartphones.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.
• Develop and maintain documentation for IT support processes and procedures.
• Stay up-to-date with the latest technology trends and advancements to provide proactive support.
• Provide personalized IT support to VIP users, ensuring their technical needs are met promptly and efficiently.
• Manage and resolve complex technical issues, escalating to higher-level support when necessary.
• Train VIP users on new technologies and tools, ensuring they are comfortable and proficient in their use.
• Maintain detailed documentation of support requests and resolutions to improve service delivery and knowledge sharing.
• Collaborate with other IT teams to ensure seamless integration and support of new systems and applications.
• Responsible for delivering best in class end-to-end IT Customer Services covering multiple locations, including on-site and off-site VIP events.
• Capture and maintain VIP users support information.
• Collaborate and build strong relationships with VIP users, suppliers and service managers on all aspects of service delivery.
• Use technology to help the client's IT groups and end users quickly and efficiently carry out their digital strategies.
• Participate in global project delivery and work on global processes.
• Ensure continuous improvement of services.
• Proactively enhance service quality and operational efficiency.

• Use technology to help the client's IT groups and end users quickly and efficiently carry out their digital strategies.
• Participate in global project delivery and work on global processes.
• Ensure continuous improvement of services.
• Proactively enhance service quality and operational efficiency.
• Contribute to the development and execution of the overall IT Strategy under the leadership of the IT Manager.

• Ensure alignment to relevant client policies, procedures and standards on Security and Compliance.
• Implement and maintain security protocols to protect sensitive data and ensure compliance with company policies.

• Passionate about technology and customer care, with excellent communication skills in English.
• Open-minded with a positive approach and strong collaboration.
• Ability to interact comfortably with VIP users and persevere in completing tasks.
• Knowledge of the latest technology trends; proficiency in Windows, Mac OS, iOS and iPadOS.
• Experience with collaboration tools (M365 preferred).
• ITIL certification or equivalent and first experience in Project Management.
• Strong partner management and collaboration skills, building great relationships with the business and peers.

• Bachelor's degree or equivalent.
• 3‑5 years of business / IS experience.
• Experience in multinational company.
• Experience in Service Management (ITIL).
• Project Management skills.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company EEO page to request an accommodation or assistance regarding our policy.