Information Technology Support Engineer

We are looking for a hands-on IT Support professional to join a small, collaborative technology team supporting a fast-paced office environment. This individual will play a key role in delivering high-touch, “white-glove” support to employees at all levels, including senior leadership.

This role is ideal for someone who is proactive, detail-oriented, and takes full ownership of their work. You’ll have the opportunity to operate as a well-rounded IT generalist, contribute to small projects, and grow into a broader technical role over time.

• Provide day-to-day desktop and end-user support within a primarily Windows-based environment
• Deliver responsive, high-quality support to all users, including executives, with a strong focus on professionalism and service
• Manage and track incoming requests through a ticketing system, ensuring timely resolution and visibility into trends and performance
• Act as a key point of coordination with a managed services provider, helping prioritize, track, and close out escalated tickets across areas such as desktop, telephony, printers, and infrastructure
• Assist in coordinating infrastructure-related initiatives, including networking, server updates, and cybersecurity efforts handled by external partners
• Partner with internal development resources to support system access, environment setup, and infrastructure needs
• Coordinate with third-party vendors for hardware procurement and related support
• Contribute to small-scale IT projects, owning tasks from planning through execution
• Supporting ~100+ end users in an on-site setting
• Working closely with one additional internal IT team member
• Backed by an external MSP for escalations and specialized support
• Opportunity to take on increasing responsibility and expand scope over time

• 4–8+ years of experience in IT support or desktop engineering roles
• Strong experience supporting Windows environments and end-user systems
• Hands-on experience with Microsoft technologies, including Azure, Microsoft 365 (Outlook, Teams), and Active Directory (on-prem and/or hybrid)
• Exposure to hybrid cloud environments and cloud-based tools
• Familiarity with SSO and secure access to third-party applications
• Experience supporting or coordinating networking and server-related initiatives
• Working knowledge of Power Shell or other scripting tools is a plus
• Exposure to platforms such as SharePoint, SQL, or AWS is beneficial

• Polished, professional, and service-oriented with a “white-glove” support mentality
• Self-starter who can work independently and manage priorities with minimal oversight
• Comfortable owning small projects and driving them to completion
• Strong communicator who can effectively interact with both technical and non-technical users
• Team-oriented, with a practical understanding of when to resolve internally vs. elevate
• Adaptable and motivated, with a desire to learn and grow within the role