Director of Product & AI Strategy

Touch Care is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, Touch Care helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, Touch Care makes navigating healthcare more convenient and stress-free for its users.

Director of Product & AI Strategy

THE OPPORTUNITY

This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At Touch Care, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future.

As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.

WHAT MAKES THIS ROLE DIFFERENT

• You’ll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else’s vision.
• You’ll be building in a space that matters: healthcare navigation, benefits, and member experience are ripe for intelligent, thoughtful innovation.
• You’ll balance the art of innovation with the discipline of operational excellence — this isn’t moonshots only; it’s sustainable, meaningful product progress.
• You’ll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals.

WHAT YOU’LL DO

Drive Product & Innovation Strategy

• Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients.
• Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities.
• Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.
• Translate organizational goals into a clear, prioritized product strategy — then own it.
• Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation.
• Oversee the performance and evolution of Touch Care’s existing technology ecosystem.
• Identify opportunities for workflow improvements, platform enhancements, and process efficiencies.
• Balance new innovation against the reliability and scalability of what we’ve already built.
• Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.
• Ensure our systems remain compliant, scalable, and deeply connected to user needs.

Lead the Full Product Development Lifecycle

• Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption.
• Synthesize input from clients, brokers, members, and internal teams into a coherent product vision.
• Keep stakeholders aligned and engaged throughout development.

Champion AI & Automation — Thoughtfully

• Identify where AI and automation can amplify — not replace — our high-touch service model.
• Lead responsible AI implementation that enhances the member experience in real, measurable ways.
• Stay ahead of the curve on healthcare AI trends and emerging technologies.

Turn Data Into Decisions

• Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions.
• Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.

WHERE YOU’LL START

From day one, you’ll dig into some of our most exciting initiatives:

• AI-Powered Member Engagement Solutions
• Leave of Absence Technology Enhancements
• Claims Analytics & Employer Reporting
• Healthcare Navigation Enhancements
• Internal Workflow Optimization & Automation
• Future Technology-Enabled Service Offerings

You’ll also take stewardship of our existing platforms — ensuring they…