Technical Architect

Position Overview

As a Technical Architect (TA), you will play a pivotal role in guiding clients through the technical journey, from initial engagement to successful implementation. This position is central to fostering technical trust, building champions within client organizations, and ensuring solutions align seamlessly with their business needs. You will leverage your expertise to qualify solution fit, demonstrate product capabilities, and address technical challenges with precision and confidence.

The position can be located NYC/NJ/CT but needs to be in the NYC office as needed; it is hybrid but requires at least 2 days per week in the office.

• Establish relationships with clients, partners, and GTM teams to evaluate deals, determine business value, and offer technical guidance for customer satisfaction.
• Design and build cloud solutions to support client technology platforms.
• Hold discovery meetings to gather and document business requirements during the sales cycle, supporting the implementation team with a detailed solution proposal.
• Serve as a technical escalation point and expert on ECI solutions.
• Improve technical skills by attending training sessions, group seminars, and obtaining certifications as requested.
• Collaborate with Product Management, Service, and GTM to continuously improve products, trainings, and company processes.
• Up to 25% travel.
• Perform other duties as assigned.

• BA/BS degree in computer science, business, or a related field.
• 3+ years’ experience in a Technical/Cloud/Solution Architect, Sales Engineering, or Systems Engineering role.
• Strong solutions sales skills and advanced written and verbal communication abilities.
• Ability to independently build relationships and communicate with senior technical staff inside and outside the organization.
• Collaboration and problem‑solving skills, ability to create proposals and manage time efficiently.

• Thorough understanding and experience of Microsoft Cloud:
  Office 365, Teams, SharePoint, AADDS, Intune, MFA, Conditional Access, Azure Functions, Azure servers/storage, Copilot.
• Knowledge of networking: routers, firewalls, switching, circuits, wireless.
• Understanding of Disaster Recovery and Business Continuity concepts.
• Knowledge of Device Endpoint Management and Remote access solutions such as Azure, Citrix, or other remote virtual desktop solutions.
• Strong technical background combined with the ability to articulate technological concepts to all levels within an organization.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user‑friendly language.
• Highly self‑motivated and directed.
• Capable of multitasking in a high‑pace environment, working efficiently and effectively.
• Strong technical problem‑solving skills.

• Financial Applications.
• AWS.
• Digital Transformation – AI Agents/LLMs/Dev Ops.
• Technical certifications from Azure, Cisco, Security, etc.

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (open floor with printers, telephones, computers).
• Ability to travel for business and work beyond normal business hours when necessary.
• Ability to be flexible and successfully respond to multiple work pressures.
• Ability to sit for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other computer components.

ECI’s culture focuses on connection—with clients, technology, and team. The role offers a competitive compensation package, with a maximum annual salary of $150,000 (depending on experience & location), plus variable components. Benefits include flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401(k), and additional benefits.