Solutions Engineer Job Stamford area,Connecticut USA,IT/Tech

Solutions Engineer

The Solutions Engineer is the interface between our business, development and IT operations teams, and creates scalable and reliable technology solutions for our business workflows. This is a very technical position that requires strong expertise and experience with integrating various software solutions, both cloud based and on-prem, and providing ongoing support. An example is our Smartbuilding platform, that integrates many building technologies and associated Employee Experience applications.

Candidates must have a strong work ethic, balancing strategic thinking and analytical skills with results orientation and excellent problem-solving skills in a highly energetic and fast paced environment. This individual will be a champion for their product(s) and have a deep understanding of their customers' business needs and the technology landscape.

Key Responsibilities:

Automate business processes using existing systems and tools
Integrate various solutions to help streamline business processes and enhance the user experience
Evaluate new technologies to meet new or changed business requirements
Configure and administrate applications and platforms
Collaborate with vendor technology teams for troubleshooting, systems updates or feature requests
Deliver and support new features, including design documentation, use case documentation and user acceptance testing
Providing technical support and expertise to our internal clients
Be a thought partner to the Product Director to discuss and design solutions for business problems
Create and manage plans for product updates, enhancements and bug fixes
Provide status reports and performance metrics

Qualifications:

Bachelor's degree in Computer Science, Information technology, or Engineering
Background in software or system engineering or system administration with IT operations experience
Experience with implementation, configuration, and administration of Enterprise Systems (SaaS and On-prem)
Experience in developing and managing API integrations including REST, SOAP, and GraphQL Web APIs
Experience with SQL preferred
Ability to gather, analyze, understand and document existing processes identifying gaps, risks and opportunities for improvement and automation of processes in applications
Experience working with internal technology and business partners, and vendors.
Coding experience or strong scripting skills required
Ability to create flowcharts and architecture diagrams
Strong communication and problem-solving skills
Attention to detail