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Global Head of End-User Support & Digital Experience

Job in Stamford, Fairfield County, Connecticut, 06925, USA
Listing for: Gartner
Full Time position
Listed on 2026-07-24
Job specializations:
  • IT/Tech
    IT Specialist, IT Support
Salary/Wage Range or Industry Benchmark: 164000 - 226000 USD Yearly USD 164000.00 226000.00 YEAR
Job Description & How to Apply Below
Position: Global Head of 24/7 End-User Support & Digital Experience

Gartner IT in a hybrid work environment seeks a Vice President, Associate Support & Digital Experience to lead global end-user support for 20,000+ Gartner associates. The role oversees 24/7 operations from India centers and onsite teams at major offices worldwide, driving ticket reduction, automation, and proactive problem resolution.

The ideal candidate will pair operational discipline with a passion for employee experience, using data and automation to raise the bar while guiding a global team

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