Desktop Engineer in Stamford, CT
Job in
Stamford, Fairfield County, Connecticut, 06925, USA
Listed on 2026-07-28
Listing for:
NSD International, Inc
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
- Primary Site: 600 Washington Blvd., Stamford, CT
- Disaster Recovery Site: 35 Nutmeg Drive, Trumbull, CT
- Primary Site: 600 Washington Blvd., Stamford, CT
- Disaster Recovery Site: 35 Nutmeg Drive, Trumbull, CT
- Support for Desktop Win 11
- Voice-related issues
- General IT guidance
JOB DESCRIPTION
- On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. Services delivered at:
- 600 Washington Blvd., Stamford, CT (Primary Site)
- 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
Full incident resolution related to Local Services.
Replacement/swap of faulty equipment and peripherals using Nat West-owned stock.
General IT guidance and support for user devices.
Management of local consigned hardware stock for break-fix and service requests.
Logging of Incidents or Service Requests on behalf of users when required.
Completion of Service Requests that can be resolved directly on-site.
Implementing small service improvements based on recurring user feedback.
Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues. #J-18808-Ljbffr
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