Field Services Engineer

ECI
is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world
.

The Field Services Engineer is responsible for delivering first class service, advice and
technical support to Eze Castle clients, through the highest standards of customer service,
efficiency, knowledge and integrity. This includes daily support incidents, desktop and light
server troubleshooting, hardware/software installation, upgrades and relocations. The
candidate will interface with high profile financial industry clients daily onsite in
the clients environment and also through remote resources thus requiring the highest level
of presentation, communication and professionalism.

• College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Effective time management in working on internal tasks as well as with external vendors
• Possible long-term singular client engagement

• Experience deploying home networks including Cable/DSL/FIOS modems,firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS,Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 7/8/10, Microsoft Office
• Android/iOS configuration, troubleshooting and potential integration withMDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365
• Familiar with cyber-security concepts (Multi-Factor Authentication, Anti virus/Antimalware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems

• Financial industry experience (Hedge Funds Private Equity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors like Bloomberg, Reuters, Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spam troubleshooting
• Understanding of IaaS, VDI and backup technologies
• Experience with virtualization software such as VMWare vSphere or Hyper-V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms

• Ability to work in an independent environment with moderate supervision
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines (including late nights andweekends)
• Ability to travel for business and work beyond normal business hourswhen necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools,and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

ECI is a leading provider in the financial industry of cloud and technical solutions. With
over 25 years in business, ECI has upheld a reputation of developing top-tier
industry technologists by allowing them to work in fast-paced and dynamic environments.
Focusing on a “promote from within” culture allows our team to grow both personally and
professionally.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!