Customer Experience Analyst

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap.

The ideal candidate is equal parts analyst and storyteller, someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions.

• Analyze customer feedback and behavioral data across platforms including Medallia, Tableau, and Micro Strategy.
• Identify trends, pain points, root causes, and opportunities impacting customer experience.
• Build dashboards, visualizations, and analytical views for stakeholders and leadership.
• Ensure quality, consistency, and accuracy of CX measurement data.
• Transform complex data findings into clear customer narratives.
• Connect quantitative data with qualitative research insights.
• Present actionable recommendations to technical and non-technical audiences.
• Collaborate across research, design, marketing, product, and multiple data teams.
• Support experimentation and pilot initiatives to validate hypotheses and improve customer outcomes.

• Customer Experience (CX) Analytics
• Customer Insights
• Tableau
• Micro Strategy
• Data Analysis
• Insight Storytelling
• Cross-functional Collaboration
• Data Validation / Data Quality
• Executive Presentations

• Partner with approximately 10 data teams and build strong collaborative relationships.
• Analyze customer feedback and behavioral data.
• Experience working with customer insights, telemetry, sales, and call center data.
• Ability to validate data accuracy before sharing findings.
• Build dashboards and visualizations in Tableau and Micro Strategy.
• Translate complex data into business recommendations and customer-centered stories.
• Comfortable presenting findings and recommendations to executives.
• Strong business acumen focused on customer experience improvement.
• Excel proficiency (approximately 7/10); experience with Pivot Tables and Power Pivot; willing to continue learning.

This is a Contract position based out of Stamford, CT.

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Stamford,CT.

This position is anticipated to close on Aug 17, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a…