Head of Technology (Bank

Description

Who We Are:

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

In North America, our offices are in Stamford, Orlando, Providence, and Toronto. We are licensed to operate in each US State, and in Canada at the Federal level we are registered with FINTRAC and at the Provincial level in Quebec.

Moneycorp is seeking an experienced and commercially minded Head of Technology, US Bank, to lead technology strategy, governance, operations oversight, and technology risk management for its de novo US bank. This is an exciting opportunity in a start-up-oriented environment. Reporting to the Group Chief Operating Officer and serving as a member of the US Bank Operating Committee, this individual will be the Bank's senior technology leader.

The role is accountable for ensuring that all technology supporting the Bank is secure, resilient, compliant, cost-effective, and capable of supporting the Bank's strategic and customer objectives.

• Define and lead the US Bank technology strategy and roadmap, aligning technology priorities with business objectives, regulatory requirements, and Group technology direction in partnership with Product, Operations, MSS, and key stakeholders.
• Translate business priorities into technology execution, driving investment decisions, delivery plans, and prioritization of initiatives across internal and external partners while balancing customer outcomes, risk, compliance obligations, cost, and delivery capacity.

• Serve as the primary technology stakeholder for US Bank service operations, accountable for monitoring availability, performance, stability, scalability, and operational effectiveness of technology services, and partnering with the central Technology function, MSS, and third-party providers to oversee incident, problem, change, release, and service continuity processes.
• Drive operational resilience and service excellence, establishing and monitoring SLAs, SLOs, KPIs, KRIs, capacity, and customer-impact metrics; ensuring timely escalation, root-cause analysis, remediation, executive communications, and operational readiness for new products, system changes, vendor releases, integrations, and growth in customer or transaction volumes.

• Serve as the executive customer and primary relationship owner for MSS-delivered technology services, overseeing the Bank's technology ecosystem across SaaS platforms, core banking and payments providers, cloud solutions, managed service providers, and integration partners while aligning priorities, architecture, roadmaps, service levels, and business outcomes.
• Lead strategic vendor and service-provider governance, driving executive service reviews and partnering with Vendor Management, Procurement, Risk, Compliance, and Legal to ensure contractual performance, regulatory compliance, operational resilience, security, due diligence, renewals, and transition planning.

• In partnership with the COO, oversee the US Bank technology budget, forecasts, and investment strategy, evaluating MSS allocations, vendor pricing, implementation and support costs, and business…