IT Senior Manager, OMS and Omni Systems

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year-over-year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters.

In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good . You don’t need to be on a beach, by the ocean, or on vacation to have #EDSFTG moments—it’s a state of mind where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.

Overview:

The Senior Manager, OMS & Omni Systems position will provide both operational support and new solution delivery services for the digital and retail business channels that comprise the majority of the business. This position will be based in our Stamford, Connecticut headquarters, and it will report to the Senior Director of IT Application Delivery & Support.

In 2021, we implemented the Manhattan Active Omni (MAO) application, an integrated order management and point of sale systems platform to deliver on omni channel business strategies and better service our customers and a new payment technology (Braintree by Pay Pal). This position will play a leading role with our business partners, our technology vendors and the rest of our technology team in helping us to move to a higher gear of business traction with these powerful new tools.

This includes a full range of application support services, in partnership with our internal Service Desk and our Manhattan, Pay Pal and our other technology partners. And it will also include responsibilities for supporting our business partners with new configurations and solutions to drive our omni channel business strategy.

We need a leader with hands-on MAO configuration experience who also has demonstrated strong self-initiative and excellent communications & teamwork skills. Success will be measured by the quality timeliness of solution delivery and support as well as the feedback of business and IT partners regarding collaborative teamwork. We would prefer some experience in the apparel and accessories industry as well, especially in a high volume, multi-channel retail business.

Key Responsibilities:

Lead all IT solution delivery and support activities involving the MAO platform for our digital and store operations, including preparing requirement documentation & discussions, coordinating development and release activities, personally handling configuration requirements and changes.

Manage solution delivery and support activities, including other members of the IT team & vendors to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner

Manage all aspects of testing for changes required to support new solution delivery or on-going operational support needs. This includes test script development, test execution, documentation of test results and troubleshooting test-related challenges.

Support all MAO modules.

Develop expertise in all of the integrations that are critical for the omni channel ecosystem, including integrations with the new payments platform (Pay Pal), the digital eCommerce system (Salesforce Commerce Cloud), MMS, Blue Yonder Allocations, Avalara, the Wholesale ERP (Blue Cherry), the warehouse management system (Manhattan WMOS), and the enterprise business intelligence platform (Databricks/Power BI).

Assist the business with change management and communication, including the development of training materials, user manuals and other documentation to support new functionality releases.

What You Bring:

5-10 years of overall professional experience, including 2-3 years of hands-on experience with MAO or related software in a retail or CPG environment

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