IT Business Manager

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Stamford, CT, US

Salary Range: $ To $ Annually

* No Recruiters Please!*

The IT Business Manager leads day-to-day technology support and business enablement for U.S. operations, with a strong focus on warehouse technology, infrastructure coordination, associate technical onboarding, and cross-functional IT support and execution. This role serves as a critical liaison between business stakeholders, internal IT, managed service providers, and vendors to ensure reliable support, secure technology adoption, and practical solution delivery. The ideal candidate combines both strong business and technical acumen across ERP platforms, Microsoft D365, Microsoft Entra, Azure, cybersecurity best practices, infrastructure, networking, and SaaS applications with the leadership presence, communication skills, and business partnership mindset needed to engage stakeholders at all levels.

WHO WE ARE:

At Rollease Acmeda, we are innovators of precision window covering hardware systems, specialized fabrics, and automated shade solutions. Since 1980, we have been on the cutting edge of design, development and distribution within the window furnishing industry. The years of knowledge and experience have enabled us to deliver broader product choices, enhanced technologies, and an exceptional level of service to our trade customer base.

We are proudly owned by JM Family Enterprises, one of the largest privately owned companies in the US.

WHAT YOU'LL BE DOING:

1. IT Business, Support, and Managed Services Liaison

• Serve as the primary on-site technology partner for U.S. business teams and warehouse operations, coordinating remote and on-site support with internal IT teams and managed service providers.
• Triage business technology issues, clarify priority and impact, route support requests to the appropriate teams, and monitor resolution to ensure responsive service delivery.
• Coordinate associate onboarding technology needs, including hardware readiness, software access, Microsoft Entra identity setup, collaboration tools, and other role-based technology requirements.
• Maintain visibility to recurring support themes, service gaps, user adoption risks, software licensing needs, and contract obligations to improve reliability and cost discipline.

2. Infrastructure, Networking, Security, and Warehouse Technology Coverage

• Coordinate implementation and support activities for warehouse infrastructure, access point and network coverage, hardware, printers, scanners, networking, telecom, access control, and other operational technology dependencies.
• Apply working knowledge of basic networking, infrastructure security, device management, identity and access concepts, mobile device management strategies and tools, and hardware lifecycle practices to support reliable warehouse operational continuity.
• Partner with technical teams and service providers to support cyber hygiene, access controls, vulnerability response, endpoint readiness, and secure configuration expectations.
• Help ensure technology changes are communicated, planned, and executed with minimal disruption to business operations and warehouse productivity.

3. Business Analysis, Process Improvement, and Solution Enablement

• Act as a business analyst for U.S. stakeholders by translating business needs, operational pain points, and process gaps into clear requirements, solution options, and actionable delivery plans.
• Support analysis of current-state and future-state processes, identify improvement opportunities, and recommend technology-enabled solutions that are practical, scalable, and user-centered.
• Leverage strong understanding of ERP concepts, Microsoft D365, SaaS platforms, identity management, integrations, and data flows to support effective solution evaluation and implementation.
• Promote continuous improvement by documenting decisions, clarifying ownership, supporting user adoption, and ensuring implemented solutions align with business value and operational outcomes.

4. Solution Design, Delivery, and Project Coordination

• Collaborate with business partners, IT business analysts, and vendor stakeholders to translate requirements into secure, supportable technical solutions that follow user-centric design principles and enterprise standards.
• Participate in solution design sessions, technical reviews, implementation planning, testing coordination, and rollout activities for infrastructure, application, security, and warehouse technology initiatives.
• Support cross-functional teams in delivering quality solutions by clarifying acceptance criteria, escalating risks, and reinforcing documentation, training, and support readiness.

5. Vendor, Contract, and Business Relationship Management

• Build trusted relationships with business leaders, IT peers, managed service providers, and software vendors to ensure support expectations, delivery…