Senior Technical Business Analyst - IVR/IVA CX & Mergers
Job in
Stamford, Fairfield County, Connecticut, 06925, USA
Listed on 2026-08-28
Listing for:
KellyMitchell Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Kelly Mitchell seeks a Technical Business Analyst in Stamford, CT to lead customer journey analysis and requirements for merger and integration initiatives across Conversational IVR and IVA platforms.
You will translate business needs into BRDs and functional specs, run CX discovery sessions, and coordinate cross-functional teams. The role requires 5+ years in Digital IVR/IVA, strong SQL, and GenAI/LLM exposure.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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